What to do if…

There's a power cut

• Check your trip switch first. If only your home is off, it may be your own electrics.
• Call 105 (free from any phone) to report a power cut or get updates, or check the power cut map.
• Keep fridge and freezer doors shut, and unplug sensitive equipment until the power is back.
• If you depend on medical equipment, ask your energy supplier about the Priority Services Register.

Power cut map (National Grid)

You smell gas

• Call 0800 111 999 straight away (free, 24 hours).
• Don't use light switches, flames or phones near the smell. Open doors and windows.
• Turn the gas off at the meter if it's safe to do so, then go outside to wait.

There's a water leak or no water

• Leaks in the road or pavement, or no water: Severn Trent, 0800 783 4444.
• Leaks inside your home: turn off your stopcock and call a plumber.

It's flooding

• If anyone is in danger, call 999. Never walk or drive through floodwater.
• Flood warnings: Floodline 0345 988 1188, or sign up for free warnings on GOV.UK.
• A flooded road or blocked drain: report it to Worcestershire County Council online or on 01905 765765.
• Sandbags and what to do in a flood: Wychavon's emergency flooding advice.

Sign up for flood warnings · Report a flooded road · Wychavon flooding advice

You see a crime or antisocial behaviour

• If it's happening now or someone is in danger, call 999.
• Otherwise call 101 or report it online to West Mercia Police.
• To report it anonymously, call Crimestoppers on 0800 555 111.

Report to West Mercia Police · Crimestoppers

You've lost or found a pet

• Dogs: call the dog warden (Worcestershire Regulatory Services) on 01905 822799, weekdays 9am to 5pm, or use their online form. Stray dogs they collect go to their kennels.
• Cats and other pets: ring local vets, check with the microchip databases and put up notices.
• Keep your pet's microchip details up to date.

Dog warden service

Animals are loose on the road

• If they're a danger to traffic, call 999. Otherwise call 101, and tell the farmer if you know whose they are.
• Don't try to herd them yourself.

You find fly-tipping

• Don't touch it: it may be dangerous, and it may be evidence.
• Report it to Wychavon District Council through GOV.UK's fly-tipping page.
• If you see someone dumping rubbish, note the time, place and vehicle registration, but only if it's safe.

Report fly-tipping

A tree is down, or there's a pothole

• If a fallen tree is blocking a road dangerously, call 999. If it's on a power line, keep well away and call 105.
• Otherwise report fallen trees, potholes, broken streetlights and blocked drains to the county council online or on 01905 765765.

Report it online

A footpath is blocked

• Report it to Worcestershire County Council's rights of way team using their online form. Give the footpath number if you can (it's on the waymarker or the map).
• See also our Walks & footpaths page.

Report a footpath problem